Product leader with hands-on solution architecture experience. 3 min read.
I've been the person designing the onboarding system and the person guiding clients through it. Currently Head of Technology at a design and manufacturing company where I built our client onboarding portal from scratch - requirements gathering, solution design, dev team coordination, client rollout.
Before that, 6 years as Product Manager in SaaS, including working directly with Upwork's founder. My job was always the same: sit between clients and engineering, translate messy requirements into working systems, and make sure nothing breaks when it ships.
Designed and implemented end-to-end client onboarding flow. Requirements gathering, configuration logic, dev handoff, documentation. Currently live and in use.
Architected an automated system that generates detailed reports in minutes instead of weeks. Solution design through deployment, including client-facing configuration.
Solution architecture for a product catalog serving 77+ SKUs. Google Sheets backend, API integration, responsive frontend. Designed for non-technical users to manage.
Audited existing workflows, identified automation candidates, built pipelines, wrote SOPs. Increased automated task coverage by 30% monthly.
With clients: I listen first, structure second. I turn vague requirements into clear specs before any dev work starts. Clients don't need to speak technical - that's my job.
With dev teams: I deliver scoped, prioritized build specs with acceptance criteria. No ambiguity, no back-and-forth. I stay close through implementation and handle client communication on changes.
On process: Every implementation I run gets documented. Repeatable SOPs, configuration guides, decision logs. The second client onboarding is always faster than the first.
Head of Technology - design and manufacturing company. Distributed team across engineering, automation, product. Before that, 6 years PM in SaaS including direct work with Upwork's founder.
Pursuing a Master's in Applied AI. Based in Europe (Berlin/Belgrade). Async-first, direct communicator. Comfortable with complex system configurations and client-facing work in equal measure.
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